TBS145 Why you should hug your haters and love bad reviews

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Hug your haters

It’s the new way to improve your customer service and get the jump on your competition.  

Most people hate getting negative feedback or ‘constructive criticism’ especially when it’s about our businesses.

One question we get asked a lot here at the Show is “how can I get less bad reviews from customers?”

Well, we lift the lid on customer complaints, bad reviews and all the other scary customer feedback you might receive and in fact, talk about why you should embrace your bad reviews!  Better still, we talk about how to turn an unhappy customer into a raving fan…

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