TBS031: What Would Wazza Do Vol1 – How To Avoid Customer Service Disasters

Have you ever had one of ‘those’ jobs where you knew it was going to go pear shaped from the start? Where you wished you’d listened to your gut instinct and told the customer you were booked out, or too dear or something?! They can be a real nightmare when it comes to your customer service standards and making sure your name isn’t tarnished as a result.

Well, in our first installment of ‘What Would Wazza Do?’ we take a look at a situation just like this where a tradie took on a job that was doomed from the start.  We also discuss some ideas for how to deal with this and how to avoid a similar customer service disaster next time…and an argument with your spouse!

 

Links and resources mentioned in the show:

Tradies Business Toolkit – Your Guide to a True Tradie Business Phone 1300 227 606

Tradies VA – specialised virtual receptionist, admin and marketing support Phone 1300 164 072

MYOB PayDirect

Thanks for listening to our podcast, and if you enjoyed it…

Please leave a rating and review on iTunes, we read every single one and will be selecting some to read out on the show so keep an ear out for your name!  Please also share this podcast with your fellow tradies, friends and family. By helping to spread the word we can help more tradies get off the tools and into a lifestyle they deserve.

Thanks so much, and we’ll see you in the next episode of the Tradies Business Show Podcast!