TBS031: What Would Wazza Do Vol1 – How To Avoid Customer Service Disasters

Have you ever had one of ‘those’ jobs where you knew it was going to go pear shaped from the start? Where you wished you’d listened to your gut instinct and told the customer you were booked out, or too dear or something?! They can be a real nightmare when it comes to your customer service standards and making sure your name isn’t tarnished as a result.

Well, in our first installment of ‘What Would Wazza Do?’ we take a look at a situation just like this where a tradie took on a job that was doomed from the start. We also discuss some ideas for how to deal with this and how to avoid a similar customer service disaster next time…and an argument with your spouse!

Narrow Niches Mean Nice Numbers

You’ve heard the saying right? ‘By being all things to all people you’re in danger of being nothing to nobody’? What’s this really all about though and what’s it got to do with being narrow minded? Let’s consider two rivers – The Colorado River in the United States and The … Read More

Want More Customers? Take Off Your Shoes.

Want more customers? Try taking off your shoes… Have you noticed how it’s often the simple things in life that make such a big difference? My wife and I had a less than pleasant experience recently with a business and their tradespeople who came to fix our fridge. There were some … Read More

Personality branding – The third brand your business needs

This blog has been re-posted with permission from Daniel Priestley and the team at www.keypersonofinfluence.com.au Personality branding – The third brand your business needs. There are three layers of branding your business needs to consider: Product – The brands we associate to a product or service we can buy e.g.: … Read More

What A Stupid Dog Taught Me About Regret

[I hadn’t originally planned to publish this post. I actually wrote it partly to capture my memories of these events and partly to help me make sense of my thoughts and emotions. While this is not strictly ‘business’ related I do believe we would all enjoy greater success, fulfilment and quality of … Read More

Why Reading Books Could Be Bad For Your Business

It’s a commonly taught principle that  ‘the more you learn, the more you earn’. It’s true isn’t it? The more you know about sales, budgeting, negotiations, marketing and so on the more money you can make in business right? Well, maybe. At your fingertips, you currently have access to over … Read More