Want More Customers? Take Off Your Shoes.

Want more customers? Try taking off your shoes… Have you noticed how it’s often the simple things in life that make such a big difference? My wife and I had a less than pleasant experience recently with a business and their tradespeople who came to fix our fridge. There were some … Read More

What If I Was Your Next Customer?

I don’t know about you, but it seems that a lot of businesses are struggling to attract new customers.  I hear many business owners talk about how customers are price focused, that competitors are driving prices down and that customers aren’t loyal to shops or brands or businesses anymore. The … Read More

Could Systems Be Killing Your Business?

Could systems be killing your business? Is it possible to have too much of a good thing? I come across many business owners who believe that what their business needs, in order to improve and to grow and help them achieve their goals, is more systems. Sales systems, account systems, … Read More